Slang: To Use It or Not to Use It? That is the Question.

Getting your staff to say I'm sorry is key when they make a mistake. Baby boomers make up the majority of the customers in the US today. They don't know or appreciate the current slang, jive or acronyms. Today's workforce, however, is made up of a lot of young people who have not been explicitly told how to say good morning, you're welcome, or how to apologize... It's not "Wassup?"; it's "Good morning", "Good afternoon", and "Good evening". It's not "See ya!"; it's "Thank you for choosing our business; have a good day". And most importantly, when you make an honest mistake, apologize with a sincere "I'm sorry", not "My bad". Or even better, "I'm sorry for the inconvenience", and do something to plus it up. Check to see if this is in your new employee orientation program.

Please also refer to our podcast on this subject, "The Value of Saying I'm Sorry"
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